Warranty Information
Every WearProx Vision Smart Glasses comes with a comprehensive 1-year manufacturer's warranty, covering defects in materials and workmanship under normal use.
1-Year Warranty
Full coverage on manufacturing defects from the date of purchase.
What's Covered
- Manufacturing defects in the camera or lens components
- Battery or charging port defects
- Bluetooth connectivity hardware failures
- Structural defects in the frame housing
- Speaker or microphone malfunctions
- Internal wiring or connection issues
What's Not Covered
- Damage caused by misuse, abuse, or improper care
- Cosmetic damage such as scratches from normal use
- Water damage beyond IPX4 specification
- Modifications or repairs by unauthorized parties
- Damage from drops, impacts, or accidents
- Issues from failure to follow the user manual
- Normal battery degradation over time
How to File a Warranty Claim
- Email us at support@wearprox.com with subject "Warranty Claim"
- Include your order number, purchase date, and description of the issue
- Attach clear photos or a short video showing the defect
- Our team will review within 2-3 business days
- If approved, we'll provide a prepaid shipping label
- We'll repair or replace your device at no cost