TRACK YOUR ORDER
Every WearProx order ships with a tracking number. Once your order leaves our facility, you will receive an email with the carrier name, the tracking number, and a direct link to follow your package in real time.
01 — FIND YOUR TRACKING NUMBER
Your tracking number is included in your shipping confirmation email, sent the moment your order leaves our facility. The subject line begins with WearProx — Your order is on the way.
If you do not see the email, check your spam folder first. Still nothing? Write to support@wearprox.com with your order number and we will resend it immediately.
02 — TRACK BY CARRIER
WearProx ships with different carriers depending on destination and selected shipping method. Use the link in your shipping confirmation email, or track directly with the carrier:
- UPS Tracking — North America, Express shipping
- FedEx Tracking — North America, Standard and Express
- DHL Express Tracking — European Union, United Kingdom, international
- 17TRACK Universal Tracking — works for any carrier, including registered postal shipments
03 — IF TRACKING IS NOT UPDATING
Tracking can take 24 to 48 hours to show the first movement after the shipping label is created. This is normal — the carrier has not physically scanned the package yet.
If your tracking number shows no updates for more than 5 business days, contact us at support@wearprox.com with your order number. We will open a trace request with the carrier and follow up with you within 1 business day.
Need help right now? Write to support@wearprox.com or message us on WhatsApp at +86 158 1980 2289.