Return Policy

Return Policy — WearProxMeta description:30-day returns on WearProx smart glasses and phone cases. Conditions, process, refunds and exchanges — explained clearly.

RETURN POLICY

We want WearProx products to live with you, not in a drawer. If something is not right, here is exactly how we handle it.

01 — RETURN WINDOW

Items can be returned within 30 days of delivery. The window opens the day the carrier marks the package as delivered, not the day the order was placed.

02 — ELIGIBILITY

To be eligible for a return, items must meet all of the following conditions:

  • Unworn, unused, and in the original condition
  • In the original packaging with all accessories, manuals, and included items
  • Accompanied by the order number or proof of purchase
  • Not listed under our non-returnable category below

Non-returnable items: opened consumables, items modified or repaired by anyone other than WearProx, and products damaged by misuse, water ingress beyond IP rating, or accidental impact.

03 — HOW TO START A RETURN

Write to our team at support@wearprox.com with the following:

  • Your order number
  • The item(s) you would like to return
  • A short reason for the return
  • A clear photo if the item is damaged or defective

Our team will respond within 1 business day with a Return Merchandise Authorization (RMA) and the return shipping address. Do not ship items back without an RMA — unauthorized returns cannot be processed.

04 — REFUND PROCESSING

Once we receive and inspect the returned item, a refund is issued to the original payment method within 5 business days. Depending on your bank or card issuer, the refund may take an additional 3–10 days to appear on your statement.

  • Original shipping costs are non-refundable
  • Return shipping is the responsibility of the customer, except for damaged or defective items
  • A restocking fee may apply to items returned without original packaging

05 — DAMAGED OR DEFECTIVE ITEMS

If your product arrives damaged or develops a defect within the warranty period, contact us immediately at support@wearprox.com with photos and the order number. We will arrange a replacement or full refund at no cost to you, including return shipping.

06 — FULL REFUND TERMS

Full refunds are issued in the following cases:

  • Item confirmed damaged or defective on arrival
  • Item lost in transit beyond the maximum delivery window
  • Wrong item shipped
  • Order cancelled before shipment

For any other return reason, the refund covers the product price only. Original shipping, duties, and customs fees are non-refundable.

Questions? Write to support@wearprox.com or message us on WhatsApp at +86 158 1980 2289.