PRIVACY POLICY
This Privacy Policy explains how Shenzhen Xin Technology Co., Ltd. (WearProx) collects, uses, and protects information when you visit wearprox.com or purchase our smart glasses, smart phone cases, and related accessories.
01 — INFORMATION WE COLLECT
We collect only what is necessary to fulfil your order and improve our products:
- Contact details — name, email, shipping address, phone number
- Order details — products purchased, transaction amount, shipping method
- Device and usage data — IP address, browser type, pages visited, referring URL
- Communication records — emails, chat transcripts, and support tickets
02 — HOW WE USE YOUR INFORMATION
- To process and ship orders placed on wearprox.com
- To respond to support requests and warranty claims
- To send order confirmations, tracking updates, and product notices
- To improve site usability, product quality, and manufacturing processes
- To comply with legal obligations in the regions we ship to
03 — COOKIES AND TRACKING
We use essential cookies to operate the storefront and optional cookies for analytics (such as GA4) and conversion tracking (such as Meta Pixel). You can decline non-essential cookies through your browser settings without affecting your ability to place an order.
04 — INFORMATION SHARING
We share data only with parties required to fulfil your order:
- Payment processors — to authorize and settle transactions
- Shipping carriers — to deliver packages and provide tracking
- Customer support tools — to manage email and chat correspondence
- Legal authorities — when required by applicable law
We do not sell personal data. We do not share data for cross-context behavioural advertising.
05 — DATA RETENTION
Order and transaction records are retained for the period required by tax and commercial law in the customer's region. Marketing consent records are retained until you unsubscribe or request deletion.
06 — YOUR RIGHTS
Depending on your location (GDPR, CCPA, UK GDPR, or other applicable law), you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Withdraw consent for marketing communications
- Object to or restrict certain processing activities
To exercise any of these rights, email support@wearprox.com with the subject line "Privacy Request" and your order number if applicable.
07 — SECURITY
We use HTTPS encryption on all storefront and checkout pages. Access to customer data inside our systems is restricted to authorized personnel under our ISO 9001 quality-management framework. No method of transmission or storage is fully secure, but we apply industry-standard safeguards.
08 — INTERNATIONAL TRANSFERS
Because we manufacture in Shenzhen, China and ship globally, your information may be processed outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses for cross-border data transfer.
09 — CHILDREN'S PRIVACY
Our products are designed for general consumer use. We do not knowingly collect personal data from anyone under 16. If you believe a minor has provided us with information, contact us and we will delete it.
10 — CHANGES TO THIS POLICY
We may update this Privacy Policy when our products, services, or legal obligations change. The effective date below indicates the latest revision. Continued use of wearprox.com after a change constitutes acceptance of the updated policy.
STAY IN THE LOOP
If you have any question about how we handle your information, contact our team:
- Email — support@wearprox.com
- WhatsApp — +86 158 1980 2289
- Manufacturer — Shenzhen Xin Technology Co., Ltd., Shenzhen, China
WearProx — Stay in the moment. The phone can wait.
Effective date: 2026-07-23